Telephony services
Norfolk County Council
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Norfolk County Council, and hundreds more across the UK public sector.
Key details
Procurement
- 64200000 Telecommunications services
What happened
Norfolk County Council awarded this contract to Trustmarque Solutions Limited worth £255,604 on 25 Aug 2026. The contract runs until 30 Sept 2028.
Description
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform.
This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
Awarded supplier
Contact
Identifiers
Explore related tenders
Other tenders from Norfolk County Council
View all →External ID: cf-ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b • Added 28 August 2026