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The Provision of Custody Based Healthcare and associated services to Detained Persons across the South West Forces.

Chief Constable for Devon and Cornwall Police

Awarded
services

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Key details

Region
Exeter
Delivery: South West England
Contract value
£57,259,347ex VAT
Submissions closed
Not stated by buyer
Published
7 April 2022

Procurement

Procedure type
Open procedure
CPV classifications
  • 85100000 Health services
  • 66162000 Custody services
  • 75241100 Police services

What happened

Chief Constable for Devon and Cornwall Police awarded this contract to Mitie Care & Custody Ltd worth £57,259,347 on 30 Mar 2022.

Description

The Customer invites tender returns for the provision of “Adaptive Delivery Models” that will proactively map to the current and potential future needs of the forces working in collaboration with the Forces and the region as a whole to develop partnership working to provide the services required, over a TEN year period.

The Forces are looking to move beyond the constraints of a fixed delivery model that is determined by the Forces themselves and instead move towards a partnership approach. The intention is that this allows the contract to “evolve” with the changes in demand, legislation and technology to become an adaptive delivery model that proactively changes to better meet the delivery needs of each custody suite, and the wider forces themselves.

Full description

This contract covers healthcare within the secure estate of a police custody suite/unit in this respect the Police are strictly governed by legislation in particular the Police and Criminal Evidence Act 1984 and its Codes of Practice.

The Customer invites tender returns for the provision of “Adaptive Delivery Models” that will proactively map to the current and potential future needs of the forces working in collaboration with the Forces and the region as a whole to develop partnership working to provide the services required, over a TEN year period.

The Forces are looking to move beyond the constraints of a fixed delivery model that is determined by the Forces themselves and instead move towards a partnership approach.

The intention is that this allows the contract to “evolve” with the changes in demand, legislation and technology to become an adaptive delivery model that proactively changes to better meet the delivery needs of each custody suite, and the wider forces themselves. Allowing the cost of delivery to effectively represent the true cost of the service being delivered without sacrificing performance.

The contract will be awarded to a SINGLE provider across the Entire FIVE Forces, who will then become a Strategic Partner to the Regional Forces. In the earliest phase of the contract, the Provider will work with the Forces and other associated Detainee services to deliver the provision of Healthcare services to detainees to offer a regional service delivery that is adaptable enough to “cross cover” areas of high demand without sacrificing performance in another.

In Later phases of the contract the Forces will look to work with the Strategic Partner to better integrate the services they provide, with those provided by the Liaison & Diversion, Substance Misuse Agencies, Mental Health and other connected service teams (incl VCSE’s) that provide services to People who find themselves within or at risk of becoming part of the wider judicial System. Additional information: The Forces would like the opportunity, to work jointly with the healthcare provider, L&D and other Related Service Providers to develop and achieve a greater integration and collaboration of related services as a whole through a new collaborative and integrated approach to the delivery of health and social support services within custody suites and the initial period after leaving Police custody.

Awarded supplier

Supplier
Mitie Care & Custody Ltd
Award value
£57,259,347
Award date
30 March 2022

Contact

Address
Police Headquarters, Middlemoor, Exeter, EX2 7HQ
Contact name
Eyan Naylor

Identifiers

Buyer reference
327C
Notice ID
009360-2022
OCID
ocds-h6vhtk-02f345

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External ID: fts-ocds-h6vhtk-02f345 • Added 20 August 2026