Service & Maintenance contract for Community Equipment Services at Carmarthenshire & Pembrokeshire with out of hours support for Ceredigion

The Authorities are looking to engage a supplier to carry out all of the servicing and maintenance of certain equipment used as part of the delivery of each of the Council’s Integrated Community Equipment Service (ICES), based at Dafen Ind Est, Llanelli and Honeyborough Ind Est, Neyland as a joint contract. Each ICES delivers equipment to clients within its own County boundary, which will aid the client.

The equipment may be delivered to an individual’s home or in a residential home setting. As certain equipment needs regular, specific inspection and servicing (in accordance with manufacturer’s recommendations and the HSE LOLER and PUWER legislation), the supplier will carry out this servicing either where it is being used or at one of the ICES’ respective equipment stores. The supplier will also attend to the breakdown of equipment where it takes place with the intention of resolving any problems and ensuring the equipment is fully functional again. It is expected that as breakdowns can occur at any time, the supplier must be able to respond to such events at any time of the day or night, any day of the year. This provision for out of hours support (i.e. outside of standard office hours) will also be required for Ceredigion County Equipment Service.