Anywhere 365 upgrade
Norwich City Council
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
- 48000000 Software package and information systems
What happened
Norwich City Council awarded this contract to risual Limited worth £293,085 on 15 Sept 2023.
Description
Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.
Full description
As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support. Additional information: Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.
Awarded supplier
Contact
Identifiers
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View all →External ID: fts-ocds-h6vhtk-040a7b • Added 20 August 2026