ENHT, PAHT - Security Services

The East and North Hertfordshire NHS Trust ("ENHT”) and The Princess Alexandra Hospital NHS Trust (“PAHT”) ("the Authorities") are seeking to procure their Security Services. The initial 5-year contracts will have a commencement date of 1st November 2023.

The Provider shall provide a Security Service to deliver the following: a) Maintaining a secure environment at the Authorities' sites b) Responding to security incidents within the Authorities' sites and alarm response at Hertford County Hospital (ENHT) and PAHT. c) CCTV Monitoring at PAHT only. d) Additional specified duties as set out in the specification e) Provide reassurance, customer service, crime prevention and control and restraint.

The objectives of this procurement are as follows:

1) Provide a security service to ensure the safety and security of all patients, staff, and bona fide visitors to the Sites. 2) Provide a high profile and visible service that creates a safe and secure environment. 3) Provide professional integrated security services on a scheduled and reactive basis, which are efficient, effective, and timely. 4) Maintain the safety of all persons on the sites. This includes the protection of patients, staff, service providers and visitors against violent acts or abuse. 5) Protect the sites and property of the authorities, staff, patients and visitors against theft, vandalism, malicious tampering, and criminal damage. 6) Ensure only bona fide visitors are allowed access to the sites. This includes restricting access of undesirable persons to the sites in general and restricting access to sensitive areas to authorised personnel only. 7) Support clinical staff with the management of challenging patients to maintain the safety of patients, staff, and visitors. 8) Contribute to creating a pro-security culture within the authorities. 9) Comply with and enforce the authorities’ Policies as appropriate. 10) Deter smoking anywhere within Trust boundaries for PAHT and anywhere other than designated smoking shelters for ENHT. 11) Undertake or assist in investigation as directed by the LSMS. 12) Issue rest room access keys to trainee medical staff (as required) 13) Vetting and training of security staff, in accordance with the Security Industry Authorities. 14) Responding to all types of security incidents across the sites as detailed in the specific requirements 5. 15) Patrols as scheduled in agreement with the authorities. 16) Escort duties i.e., walking staff to accommodation or car parks if requested. 17) Responding to Alerts/bleeps, major incident, alarms building/security alarms. 18) Supervision of access & egress. 19) Incident reporting. 20) Crime prevention. 21) Lost property. 22) Supporting the fire response teams in the event of a fire alarm activation. 23) Providing support to the on-call engineer in the event of an out of hours security alarm activation at Hertford County Hospital (ENHT) and PAHT. 24) Responding to any other reasonable request made by the contract manager or authorities Executive on call. 25) Supporting the LSMS in security initiatives as appropriate. 26) Working in partnership with officers of Hertfordshire Constabulary/Police to encourage reporting of incidents and the prosecution of offenders when appropriate. 27) Supervising patients to prevent harm to themselves or others. 28) Preventing patients from absconding from the premises when appropriate authority has been issued in the interests of safeguarding. 29) Report faults and hazards identified during routine internal and external patrols. 30) Supporting the management of the authorities’ ID badge and access control cards out of hours.

The Authorities are looking for a Service Provider who can deliver the above objectives within a healthcare environment, and who will embrace and work in partnership with the Authorities and their wider stakeholders, tenants and clients, so future aspirations can be exceeded.

Furthermore, the Authorities require a Service Provider that appreciates that expectations and priorities of the Security Service are unique to each type of property, and thus are expected to adopt an approach that is property specific, proactive and responsive. Additional information: References: Internal reference: T/12-22/1327 Atamis reference: C119885