EEAST - 24-T15 - Conflict Resolution Training

The East of England Service NHS Trust (“the Authority”) covers the six counties which make up the East of England – Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999-emergency service. Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care. Our diverse area is spread over about 7,500 square miles and contains a mix of rural, coastal and urban areas – from Watford to Wisbech and Cromer to Canvey Island. Our services are tailored to meet the needs of each community’s differing environmental and medical needs. The Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 emergency calls every year. Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries. In addition, the Authority handles more than one million non-emergency patient journeys to and from routine hospital appointments. Further information regarding the Authority can be obtained from www.eastamb.nhs.uk. The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance). All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority. The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques. The duration of the contract will be three (3) years with the Authority having the option to extend for up to two (2) further periods of twelve (12) months. The Authority does not guarantee any level of business or exclusivity arising from the award of this Contract. Full details of the Authority's requirements are set out in the Specification in Annex B2 of Section B.

The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance).

All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority.

The course must comply with the Skills for Health “Core Skills Training Framework” (CTSF) requirements of Conflict Resolution Training.

The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques.

The Supplier must be able to certificate the Authority’s trained staff, on completion of the course, with a formal “Conflict Resolution” or similar accredited qualification on the RQF Framework.

The Supplier must have a clear understanding of the complexities and nature of healthcare related conflict resolution requirements.

The Supplier must be certified by the BILD Association of Certified Training as complying with the Restrain Reduction Network Training Standards