NHS Devon - High Intensity User Service

NHS Devon Integrated Care Board (NHS Devon ICB) are seeking the provision of High Intensity User services in Torbay and South Devon. The focus of the work will include identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay South Devon Foundation Trust.

The HIU team should comprise of a team of 3 WTE HIU coordinators - 1 for Brixham and Paignton area, 1 for Newton Abbott area and 1 for Torquay.

The workforce will be flexible and reflect the needs of the patients. Whilst the service is primarily a community service, members of the workforce will integrate within the acute provider (ED department) setting.

This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

NHS Devon Integrated Care Board (NHS Devon ICB) are seeking the provision of High Intensity User services in Torbay and South Devon. The focus of the work will include identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay South Devon Foundation Trust.

Core principles of the NHSE HIU model are that it is an assertive outreach service and does not punish people for being in crisis; instead, it provides a de-medicalised view of support and offers a personable, human touch. The key service principles are:

• Identify
• Personalise
• De-escalate
• Discharge
• Manage relapses.
• Quality of intervention

The HIU service offers a robust way of supporting people who make high intensity use of Torbay and South Devon Foundation Trust (TSDFT) urgent and emergency care services. Additional information: The services fall within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). The service is below the £663,540 threshold and is being advertised to comply with NHS Devon Integrated Care Board's Standing Financial Instructions.