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Provision of Customer Research Partner

Plus Dane Housing Limited

Awarded
services
2 lots

This tender has closed

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Key details

Contracting authority
Region
Liverpool
Delivery: North West England
Contract value
£220,000ex VAT
Submissions closed
10 March 2025
Published
7 February 2025

Procurement

Contract period
27 April 2025 - 31 March 2030
5 years
Submission method
Electronic Submission
Procedure type
Open procedure
CPV classifications
  • 79342310 Customer survey services
  • 79300000 Market and economic research; polling and statistics

What happened

Plus Dane Housing Limited awarded this contract to Acuity Research & Practice Ltd on 12 May 2025. The contract runs until 31 Mar 2030.

Description

Plus Dane Housing are procuring a customer research service split into two lots as follows:

Lot 1 - Customer Research Partner, delivering customer perception surveys

Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback

Suppliers are invited to tender for either or both lots

Full description

Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ

Access Code: EK57EEYZGZ

Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Awarded supplier

Supplier
Acuity Research & Practice Ltd
Award date
12 May 2025

Contact

Address
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, L3 4AE
Contact name
Daniel Walls

Identifiers

Buyer reference
PDT-25-11
Notice ID
004184-2025
OCID
ocds-h6vhtk-04dccc

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