Tenant Satisfaction Survey
Wythenshawe Community Housing Group (WCHG)
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Key details
Procurement
- 79311200 Survey conduction services
- 79311210 Telephone survey services
- 79342311 Customer satisfaction survey
- 79311000 Survey services
What happened
Wythenshawe Community Housing Group (WCHG) awarded this contract to KWEST RESEARCH LIMITED worth £89,004 on 23 Jun 2025. The contract runs until 15 Apr 2026.
Description
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
This contract is for the delivery of the first survey in June/July 2025.
Awarded supplier
Contact
Bid documents
Identifiers
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External ID: fts-ocds-h6vhtk-04eb97 • Added 6 August 2026