Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services.
Northern Trains Limited
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Key details
Procurement
- 50220000 Repair, maintenance and associated services related to railways and other equipment
- 30123100 Ticket-validation machines
- 30144200 Ticket-issuing machines
What happened
Northern Trains Limited awarded this contract to Fujitsu Services on 10 Jul 2025.
Description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services 'STARmobile' from 1 August 2025 until December 2026.
Full description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services from 1 August 2025 until December 2026.
This includes over 600 STARmobile devices and the support and maintenance of over 600 devices at 23 depots used in ticket selling, validation of digital tickets and processing of unpaid fares notices and penalty fares
On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARmobile and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-056294 • Added 6 August 2026