The Provision of Tenant Satisfaction Surveys
Caerphilly County Borough Council
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Key details
Procurement
- 71315300 Building surveying services
- 79311000 Survey services
- 79342310 Customer survey services
- 79342311 Customer satisfaction survey
What happened
Caerphilly County Borough Council awarded this contract to ARP Research Ltd worth £108,100 on 19 Aug 2025. The contract runs until 30 Jun 2027.
Description
Caerphilly Homes wishes to appoint a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition we would also require 6 mini surveys to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
Awarded supplier
Contact
Identifiers
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View all →External ID: fts-ocds-h6vhtk-05299f • Added 6 August 2026