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Contact Centre Telephony Solution (662-AHL)

NSAH (Alliance Homes) Ltd

Awarded
services

This tender has closed

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Key details

Contracting authority
Region
Portishead
Delivery: UKK1
Contract value
£600,000ex VAT
Submissions closed
4 March 2025
Published
30 January 2025

Procurement

Contract period
1 July 2025 - 28 February 2030
5 years
Submission method
Written
Procedure type
Restricted procedure
CPV classifications
  • 64200000 Telecommunications services

What happened

NSAH (Alliance Homes) Ltd awarded this contract to Maintel Europe Ltd on 9 Sept 2025. The contract runs until 28 Feb 2030.

Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’.

This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

Awarded supplier

Supplier
Maintel Europe Ltd
Award date
9 September 2025

Contact

Address
40 Martingale Way, Portishead, BS20 7GF
Contact name
Stephanie Hewitt

Identifiers

Buyer reference
SYSTEM 00000185
Notice ID
003095-2025
OCID
ocds-h6vhtk-04d756

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External ID: fts-ocds-h6vhtk-04d756 • Added 6 August 2026