CCHA-0290 Digital Transformation Partner Consultancy

At Castles and Coasts Housing Association (CCHA), we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing around 7,200 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing almost 300 staff, we are committed to investing more than £10m each year in delivering new homes, as well as creating employment and skills opportunities in our local communities.

CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery consultancy service. The successful Digital Transformation Partner will work with CCHA in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes.

The Digital Transformation Programme will examine and propose solutions for designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Digital Self-Service, Workforce Optimisation and Income Management.

It is anticipated the Partner will provide a number of services throughout the Transformation Programme which will include the provision of resources to lead, advise and/or support a range of programme activity including:

-Programme Governance

-Planning, Monitoring and Control of Programme, and project delivery

-Customer experience research & journey mapping

-Blueprint design & delivery (incorporating business, application, data and infrastructure architecture layers)

-Process modelling and design, service design, requirements elicitation and management

-Technical Design, Delivery, and Assurance

-Technology Procurement

-Communications Strategy & Planning

-Change Management

-Learning & Development

-Quality Assurance

-Leadership & Stakeholder Engagement

-Benefits Realisation & Management

The key stages of the Programme and a selection of the anticipated key activities are as follows:

STAGE 1: Define the Programme & Vision-led Blueprint

• Contribute to and assure Programme strategy
• Lead and deliver vision-led blueprint
• Establish Project dossier

STAGE 2: Process/Service Design & Requirements Elicitation

• Process re-engineering and service design
• Functional and non-functional requirements elicitation & management
• Produce Technical specifications
• Quick wins identification & implementation

STAGE 3: Market Engagement & Procurement

• Market engagement
• Tender production and management
• Technical assessment and assurance
• Contract creation and commercial assessment(s) / negotiation

STAGE 4: Delivering the Capability

• Plan and deliver implementation tranches
• Design assurance
• Test the capability
• Migration (if required)
• Train staff
• Change Management
• Release Management & Support