Video and Contact Centre Audio Managed Service
Cambridge City Council
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Key details
Procurement
- 32000000 Radio, television, communication, telecommunication and related equipment
- 79342300 Customer services
What happened
Cambridge City Council awarded this contract to PREMIER BUSINESS AUDIO LIMITED worth £40,000 on 4 Nov 2025. The contract runs until 30 Nov 2028.
Description
Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below:
Designated & Experienced Account Management
Dedicated & Experienced Studio Help Desk
Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required
Professional Voice Artists
High Quality Recordings to Contact Centre Standards
Secure Delivery of Recordings via FTP
Guaranteed Voice Availability
Access to, and use of, non-copyright Music on Hold
Guaranteed Video creation credits for use across the duration of the contract
Additional information
2 extension option(s) available, 0 taken; up to 24 months in total
Option: 12 months, from 2028-12-01, to 2029-11-30, 1st Extension Available
Option: 12 months, from 2029-12-01, to 2030-11-30, 2nd Extension Available
Awarded supplier
Contact
Bid documents
Identifiers
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View all →External ID: fts-ocds-h6vhtk-05a989 • Added 6 August 2026