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Connect to Work (Lot 3)

Devon County Council

Awarded
services
SME-friendly
VCSE-friendly

This tender has closed

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Key details

Contracting authority
Devon County Council
Public authority - sub-central government
Region
Exeter,
Contract value
Not stated by buyer
Submissions closed
Not stated by buyer
Published
15 December 2025

Procurement

Contract period
15 January 2026 - 15 January 2027
1 year
Procedure type
Direct award
CPV classifications
  • 79611000 Job search services
  • 80000000 Education and training services
  • 85000000 Health and social work services
  • 98000000 Other community, social and personal services

What happened

Devon County Council awarded this contract to CRYSTAL PATHWAYS LTD worth £566,100. The contract runs until 15 Jan 2027.

Description

Connect to Work is a DWP programme grant funded through DCC as the lead accountable body on behalf of Torbay, Plymouth and Devon.

The Programme requires the delivery to the following persons with social disability or other priority audiences who are:

  • Economically inactive or unemployed: Person has not worked for around 6 months due to their disability, long term health condition or disadvantages and feel they need comprehensive tailored employment support to help them to identify the right roles for their needs and to engage in effective job search towards work.
  • Employed but risk of dropping out of work: Person is working/Self-employed for at least 3 months and is struggling to sustain employment due to their disability, long term health

condition or disadvantages. However, it is acceptable to offer support to individuals who have been employed for shorter periods where the Accountable Body judges that would

be appropriate.

  • Maintaining work: Person has never been in employment or a track record of struggling to retain jobs/sustain employment due to their disability, long term health condition or

disadvantages

The programme is delivered through a Supported Employment model - a place train and maintain model delivered through a five-stage process. There are two approaches, both using recognised international standards (Fidelity Models) and both using the principles that participants are employed in the Open Labour Market, it being Paid Work with Ongoing Support provided.

  • IPS integrates employment support alongside primary and secondary health services, and other support services. This integration ideally occurs at a physical level, through co-location and other policies, where applicable. IPS has been successfully utilised within the Individual Placement and Support in Primary Care (IPSPC) programme to support individuals with mild to moderate mental health and/or physical health conditions.

Universal Support will utilise and expand on the approach taken with IPSPC. Whilst Universal Support will complement IPS Severe Mental Illness and IPS Alcohol and Drugs, these will remain separate IPS services.

  • SEQF is (as required) a more in-depth intervention than the form of IPS used for Universal Support. SEQF is oriented most usually around supporting learning disabled and/or autistic adults as well as others with complex support needs where clinical integration is not needed or appropriate.

Lot 3 is for IPS services delivered in Teignbridge, South Hams and West Devon.

Awarded supplier

Supplier
CRYSTAL PATHWAYS LTD
Companies House: 12102960
Award value
£566,100

Contact

Address
County Hall, Topsham Road, Exeter, EX2 4QD

Identifiers

Buyer reference
CP2662-24/1
Notice ID
082970-2025
OCID
ocds-h6vhtk-05f5e7

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External ID: fts-ocds-h6vhtk-05f5e7 • Added 6 August 2026