Trader Support Service

HMRC intends for the Trader Support Service (TSS) to:

• provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
• educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
• be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.

The service is expected to include, but not be limited to, a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.

This PIN is to notify the market of our intention to compete and appoint a new provider for the TSS service from 2026, and for suppliers to register their interest to attend market engagement sessions on the future of the TSS. The purpose of these sessions is to inform the future delivery model and commercial strategy of the TSS, to test market capability and to identify opportunities for efficiencies and innovation for the future service.

We intend for these sessions to take place during October so would advise interested suppliers to register their interest to take part by the 30th September 2024.

You will be required to register for a HMRC SAP Ariba account to take part in HMRC's engagement sessions. To register for a HMRC SAP Ariba account please follow the link below in full. Please note that to access HMRC's version of SAP Ariba for the first time you must enter via the below link regardless of whether you have an existing account for the wider SAP Ariba procurement network.

http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration

If you require further assistance while attempting to register for an account on HMRC's instance of SAP Ariba please email [email protected]. This team can also advise if there is an existing HMRC SAP Ariba account already created for your organisation. As policy, we do not allow for the same supplier to hold multiple accounts.

Once you have obtained your account ID (AN) number, please email Cat Moore at [email protected] and Gareth Edwards at [email protected] with the ANID number and the main email address linked to your account to register your interest.

Interested suppliers should note that they will be required to sign an NDA prior to being invited to take part in the market engagement sessions.