Salesforce Service Cloud Voice
Places for People
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Key details
Procurement
- 72212445 Customer Relation Management software development services
What happened
Places for People awarded this contract to Salesforce UK Limited worth £22,538,948 on 16 Jan 2026.
Description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-060958 • Added 6 August 2026