National Insurance & PAYE Service Support and Change
HM Revenue & Customs
Key details
Procurement
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Description
HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services.
The scope of this requirement includes:
Business Application Support & Maintenance ("Run"), and
A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates.
NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability.
This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.
How to engage
HMRC will be holding a Supplier Market Engagement event on Friday 04 September 2026 between 9:00am and 10:00am London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered. The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented. Participation in this engagement is for information gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non participation will not preclude any organisation from bidding on future opportunities. Registration has now closed. Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 11am London time Thursday 03 September 2026. This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition. ______________________________________ This engagement session has now been completed. To gain access to the slides and supporting documents, please complete the Microsoft Form at the following link: https://forms.cloud.microsoft/e/KxxLzqziW8. The documents include: • Market Engagement Slides • NPS Draft Core Terms • NPS Draft Schedule 03 (Performance Levels) • NPS Market Engagement Question and Answer • NPS Requirements Overview
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External ID: fts-ocds-h6vhtk-060aee • Added 6 August 2026