MAXPREP AGREEMENT

The requirement relates to the ongoing maintenance and support of the Promega Maxprep Liquid Handling System, a critical piece of laboratory automation equipment used by AWMGS for DNA extraction workflows. This system supports high-throughput processing and ensures compliance with UKAS accreditation standards for laboratory operations.

The Maxprep system is integral to genetic testing processes, enabling automated pre-processing and post-processing steps for DNA extraction using Maxwell RSC AS1400 DNA Blood kits. Without this equipment functioning optimally, there is a significant risk of disruption to essential diagnostic services.

To maintain operational reliability and compliance, the instrument requires:

• Annual preventive maintenance and six-monthly checks by qualified engineers.
• Technical support for troubleshooting and repairs.
• Replacement of defective parts as covered under the service agreement.

Promega UK Ltd is the sole supplier of the Maxprep system and its associated maintenance services. The proprietary nature of the equipment means no other provider can deliver the required support without breaching intellectual property rights or voiding warranties. Market research confirms that there are no alternative suppliers for this service.

The proposed procurement will secure a multi-year service agreement to ensure continuity of service, reduce risk of downtime, and maintain compliance with regulatory standards. This approach will also provide cost certainty and operational stability for the duration of the contract.