User Perception Survey
NPL Management Limited
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Key details
Procurement
- 38000000 Laboratory, optical and precision equipments (excl. glasses)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
What happened
NPL Management Limited awarded this contract to Pye Tait Ltd worth £52,950 on 25 Nov 2025. The contract runs until 18 Oct 2026.
Description
The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL.
Pilot Survey
Develop and administer a pilot questionnaire to test quality, clarity, and response rates.
Analyse pilot data and provide recommendations for improvements.
Participate in a gate review to assess data quality and return rates before proceeding to the main survey.
Main Survey
Implement the revised questionnaire following the pilot review.
Collect and analyse responses to generate quantifiable metrics.
Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness.
Provide actionable insights for continuous improvement.
Supply Requirements:
Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR.
Supplier must provide project management, data analysis, and reporting services.
All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
Awarded supplier
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Identifiers
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External ID: fts-ocds-h6vhtk-059d28 • Added 6 August 2026