Customer Satisfaction Survey (TfL 96997)
Transport for London
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Key details
Procurement
- 73110000 Research services
What happened
Transport for London awarded this contract to Verian Group UK Limited on 18 Feb 2026.
Description
Call off from CCS RM6126 - Research and Insights DPS
Full description
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Awarded supplier
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-065c4d • Added 6 August 2026