IT Managed Services

GPhC intend to award a contract for the provision a hybrid Azure Managed Service in support of its business operations and create

sustainable relationships that meet the following strategic sourcing objectives:

• Performance Optimisation - Enable improvements to service delivery and customer

experience both for internal and external customers, allowing better management of cost,

risk and results.

• Agility / Speed - Implement an agile, responsive and scalable partnership with the

organisation addressing their rapidly changing needs, lowering complexity and improving

global delivery capabilities.

• Improved Relationship Management - Achieve clear and proactive account management

with the flexibility of services to support future business requirements.

• Cost Control & Reduction - Effectively manage services to provide transparency with clear

cost control with flexibility in consumption of services to allow funding of future IT

requirements.

• Innovation - Partner with an MSP that will bring technology leadership in IT services and

assist GPhC with becoming "faster followers;" enabling the adoption of better practices

and solutions to improve business outcomes.

• Risk & Accountability - Proactively identify issues and themes that may have an impact on

GPhC's business operations and service.

• Plan of approach detailing the solution, delivery and effort to cover the services

requirements to include but not limited to - in no particular order:

1. Infrastructure & Hosting

2. Desktop Management

3.Mobile device Management

4.Infrastructure Monitoring

5.Security

6.Disaster Recovery

7.Service Transition.

8.Service Management as per ITIL processes

9.Service Levels & Service Credits

10.Governance

11.Technical Account Management

12.Release & Configuration Management

13.Resource Skillsets & Coverage