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Technology Enabled Care

Norfolk County Council

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Confirmed tender
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Key details

Contracting authority
Norfolk County Council
Public authority - sub-central government
Region
Norwich
Delivery: UKH15, United Kingdom
Contract value
£12,700,000ex VAT
£15,240,000 inc VAT
Deadline
26 October 2026
Enquiry deadline
21 September 2026(questions / clarifications)
Award decision
26 October 2026(estimated)
Published
16 October 2026

Procurement

Contract period
8 March 2027 - 7 March 2030
3 years
Possible extension to 7 March 2032 · 4 years, 11 months in total
Extension terms: The Contract may be extended by up to 24 months at the Council's discretion.
Procedure type
Competitive flexible procedure
CPV classifications
  • 33000000 Medical equipments, pharmaceuticals and personal care products
  • 85000000 Health and social work services

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Description

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home.

Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

How to engage

We wish to engage with the market during the 25th March 2026. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact [email protected] with 'TEC Market Engagement - 25/03' as the subject to register your interest. The meetings will be 30 minutes and will be held via Microsoft Teams. Please indicate your preferred time and the e-mail addresses of those you would like to attend. Meeting invites will start to be issued following 16th March 2026.

Contact

Address
County Hall, Martineau Lane, Norwich, NR1 2DH

Bid documents

Sign up free to open bid documents and download specifications directly.

Identifiers

Buyer reference
NCCT43889
Notice ID
098194-2026
OCID
ocds-h6vhtk-066414

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External ID: fts-ocds-h6vhtk-066414 • Added 6 August 2026