Out of Hours Call Handling Service
The Swaythling Housing Society Ltd (Trading as Abri)
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The submission deadline for this contract has passed. There may be more active services tenders from The Swaythling Housing Society Ltd (Trading as Abri), and hundreds more across the UK public sector.
Key details
Procurement
- 79512000 Call centre
- 79511000 Telephone-answering services
- 79510000 Telephone-answering services
- 64214200 Dedicated-business telephone network services
- 32551400 Telephone network
What happened
The Swaythling Housing Society Ltd (Trading as Abri) awarded this contract to Morgan Sindall Property Services Limited worth £2,200,000 on 10 Dec 2025. The contract runs until 31 Mar 2029.
Description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Awarded supplier
Contact
Identifiers
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