Provision of an Out of Hours Repair Call Handling Service

The Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender.

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years.

The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.