Open Reach: One-to-One Mental Wellbeing Support (PSR - Direct Award .C.)

Community Health Supported by VCS, The service will provide a high‑quality, person‑centred model of mental health support that offers continuity of care beyond the Neighbourhood Mental Health Cafés within the community. It delivers flexible, non‑fixed one‑to‑one online and telephone support, enabling individuals with complex or fluctuating needs to access help in a way that is responsive, accessible, and tailored to their circumstances. CPV: 85323000-9 Community Health Services

The service will provide a high‑quality, person‑centred model of mental health support that offers continuity of care beyond the Neighbourhood Mental Health Cafés. It will deliver flexible, non‑fixed one‑to‑one online and telephone support, enabling individuals with complex or fluctuating needs to access help in a way that is responsive, accessible, and tailored to their circumstances.

Quality is embedded through the service's flexible delivery model, which allows practitioners to offer sessions at variable times and durations, adapting to the needs of people with long‑term mental ill health, neurodivergent individuals, and those who are socially isolated or unable to leave their homes. This bespoke approach reduces barriers to engagement and supports individuals who might otherwise disengage or deteriorate.

The service is innovative in its ability to act as a bridge between informal café engagement and more structured mental health pathways. By offering follow-up support via communication channels already used by café attendees (text, phone, email, social media), it provides a familiar, safe, and accessible mechanism for ongoing intervention. This improves continuity, supports early intervention, and enables sustained support outside café opening hours.

This contract is to be awarded to an existing provider following PSR direct award process C.

The contract is for a 6-month period starting 01/06/2026 to 30/11/2026 value £12,500.00