PLM Service Management Support - PP-UKIFS-369
UK Industrial Fusion Solutions LTD
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from UK Industrial Fusion Solutions LTD, and hundreds more across the UK public sector.
Get tenders like this by email
New tenders like this one, in your inbox every morning. Starts with 14 days of Pro, no card needed.
Unsubscribe in one click. See our privacy policy.
Key details
Procurement
- 72222300 Information technology services
- 72253000 Helpdesk and support services
What happened
UK Industrial Fusion Solutions LTD awarded this contract to TECHNIA LTD worth £400,000 on 11 Feb 2026. The contract runs until 10 Feb 2027.
Description
1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: fts-ocds-h6vhtk-05f2ce • Added 6 August 2026