Retail Telecommunications Maintenance Services Extension and Associated Renewal Works
Transport UK East Midlands Limited
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Key details
Procurement
- 32500000 Telecommunications equipment and supplies
- 48813000 Passenger information system
- 50000000 Repair and maintenance services
- 51311000 Installation services of radio equipment
What happened
Transport UK East Midlands Limited awarded this contract to HITACHI RAIL GTS UK LIMITED worth £534,199 on 31 Jul 2026. The contract runs until 27 Aug 2027.
Description
East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network.
The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure.
The contract will provide:
Planned preventative maintenance
Corrective and reactive maintenance
24/7 fault support and helpdesk services
Asset management and reporting
Replacement and renewal of identified CIS and PA assets
Installation and commissioning of specified renewal works
The contract also includes:
Display renewals at 10 EMR stations
PAPC replacements at 25 EMR stations
Screen replacements at Newark Castle and Mansfield stations
Burton station roaming microphone installation
The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-06d949 • Added 31 July 2026