24/7 Clinical Call Handling Services
Birmingham Community Healthcare NHS Foundation Trust
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Key details
Procurement
- 64216100 Electronic message and information services
What happened
Birmingham Community Healthcare NHS Foundation Trust awarded this contract to East of England Ambulance Service NHS Trust worth £222,162. The contract runs until 30 Jun 2027.
Description
The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function
to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust
Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community
Division.
The supplier take all messages for the members of the IMTs, follows a scheduled pathway of
escalation as well as directing all referrals appropriately to the referral management centre or the
multidisciplinary team allowing for immediate prioritisation, according to clinical need.
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-06c29a • Added 2 July 2026