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Community Safety Public Perception Survey

The Police and Crime Commissioner for Suffolk

Awarded
services

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Key details

Contracting authority
The Police and Crime Commissioner for Suffolk
Public authority - sub-central government
Region
Ipswich
Delivery: UKH14, United Kingdom
Contract value
£298,300ex VAT
Submissions closed
Not stated by buyer
Published
22 June 2026

Procurement

Contract period
1 June 2026 - 31 May 2028
2 years
Possible extension to 31 May 2030 · 3 years, 11 months in total
Procedure type
Open procedure
CPV classifications
  • 79311300 Survey analysis services
  • 79342310 Customer survey services
  • 79342311 Customer satisfaction survey

What happened

The Police and Crime Commissioner for Suffolk awarded this contract to SMSR UK Ltd worth £298,300 on 1 Jun 2026. The contract runs until 31 May 2028.

Description

Suffolk Police, the Police and Crime Commissioner for Suffolk (PCC), Suffolk County Council and Community Safety Partnerships representatives from Babergh, East Suffolk, Mid Suffolk, Ipswich, and West Suffolk are seeking a delivery partner for a project that obtains and interprets the views of Suffolk residents on community safety.

During 2025 a new Police and Crime Plan was developed covering the period 2025-2029, this has set out the policing priorities across Suffolk. The plan focuses on preventing crime and working with communities to make Suffolk a safer place to live, work, travel, and invest.

This survey will offer partners across Suffolk an insight into the views of residents to help shape activity at a community safety partnership level. All partners also want to be able to ensure that longitudinal information is available to help inform current strategic priorities and delivery. The work will build upon themed and localised consultations previously undertaken along with needs assessments undertaken for strategy development.

The partners are inviting bids from potential providers with extensive experience in large-scale, primary, human research within the community safety environment. This should specifically include policing, community safety, Criminal Justice and/or victims and witnesses of crime. The project will be a large scale, research survey giving a reliable and robust assessment of public perception of community safety and local policing. The successful provider would be expected to consult a representative cohort of Suffolk residents to seek their views and perceptions of community safety and local policing in the county to measure and understand progress being made against our priorities to inform policy and practice. This should be large enough to allow for segmentation at district level, on a demographic basis and between victims and non-victims

Awarded supplier

Supplier
SMSR UK Ltd
GB-PPON: PNCD-9978-NRWN
Award value
£298,300
Award date
1 June 2026

Contact

Address
Police Headquarters, Portal Avenue, Martlesham Heath, Ipswich, IP5 3QS
Contact name
Louise Field

Identifiers

Buyer reference
7F-2025-C024
Notice ID
058331-2026
OCID
ocds-h6vhtk-05ed3e

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External ID: fts-ocds-h6vhtk-05ed3e • Added 22 June 2026