Third Line IT Infrastructure Support and Network Operations Centre Services

The primary objectives of this tender are to:

• Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice.
• Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate.
• Establish meaningful, contractually backed response times for monitoring alerts and incident notification.
• Provide our internal team with visibility into the monitoring and management tooling used to deliver the service.
• Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling.
• Deliver active, accountable account management with a named contact and regular service reviews.
• Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work.

Further information available in the ITT document in InTend. https://in-tendhost.co.uk/cottsway/aspx/Home.