eTenders Ireland
Request for Tender for Multi Supplier Framework Agreement for the Provision of Business Process Support Services
The Office of Government Procurement
Awarded
IE
services
Framework agreement
Ireland
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from The Office of Government Procurement, and hundreds more across the UK public sector.
Key details
Contracting authority
The Office of Government Procurement
central gov
Region
Ireland
Contract value
€80,000,000ex VAT
Submissions closed
29 June 2020
Published
12 March 2020
Procurement
Contract period
Until 8 July 2025
48 months
Procedure type
Open Procedure
CPV classifications
- 79500000 Office-support services
- 22820000 Forms
- 48311100 Document management system
- 48329000 Imaging and archiving system
- 48814000 Medical information systems
- 48814200 Patient-administration system
- 63524000 Transport document preparation services
- 64100000 Post and courier services
- 64110000 Postal services
- 64112000 Postal services related to letters
- 64113000 Postal services related to parcels
- 64120000 Courier services
- 64121100 Mail delivery services
- 64121200 Parcel delivery services
- 64200000 Telecommunications services
- 64210000 Telephone and data transmission services
- 64214200 Dedicated-business telephone network services
- 72253000 Helpdesk and support services
- 72253100 Helpdesk services
- 72300000 Data services
- 72310000 Data-processing services
- 72312000 Data entry services
- 72312200 Optical character recognition services
- 72313000 Data capture services
- 72316000 Data analysis services
- 72322000 Data management services
- 72512000 Document management services
- 79131000 Documentation services
- 79200000 Accounting, auditing and fiscal services
- 79210000 Accounting and auditing services
- 79211000 Accounting services
- 79211100 Accounting services
- 79211120 Sales and purchases recording services
- 79310000 Market research services
- 79311000 Survey services
- 79311100 Survey design services
- 79311200 Survey conduction services
- 79311210 Telephone survey services
- 79314000 Feasibility study
- 79342300 Customer services
- 79342310 Customer survey services
- 79400000 Business and management consultancy and related services
- 79410000 Business and management consultancy services
- 79411100 Business development consultancy services
- 79413000 Marketing management consultancy services
- 79420000 Management-related services
- 79511000 Telephone-answering services
- 79512000 Call centre
- 79571000 Mailing services
- 79995100 Archiving services
- 79996100 Records management
- 79999000 Miscellaneous business-related services
- 79999100 Scanning services
- 79999200 Miscellaneous business-related services
- 85100000 Health services
- 85112000 Hospital support services
What happened
The Office of Government Procurement awarded this contract to Abtran | ARI Services Europe Ltd [ARISE] | eDocs | ellio | Iron Mountain Ireland Limited | Kefron Limited | Key Answering Systems Ltd | RelateCare Services Ltd | Servisource worth €80,000,000 on 8 Jul 2021. The contract runs until 8 Jul 2025.
Awarded supplier
Supplier
Abtran | ARI Services Europe Ltd [ARISE] | eDocs | ellio | Iron Mountain Ireland Limited | Kefron Limited | Key Answering Systems Ltd | RelateCare Services Ltd | Servisource
Award value
€80,000,000
Award date
8 July 2021
Contact
Procurement contact for this buyer (from their other notices)
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External ID: ie-166708 • Added 19 April 2026