Managed Debt Collection Services
Government Commercial Agency
Get tenders like this by email
New tenders like this one, in your inbox every morning. Starts with 14 days of Pro, no card needed.
Unsubscribe in one click. See our privacy policy.
Key details
Procurement
- 66170000 Financial consultancy, financial transaction processing and clearing-house services
- 71621000 Technical analysis or consultancy services
- 75112000 Administrative services for business operations
- 75120000 Administrative services of agencies
- 75130000 Supporting services for the government
- 79200000 Accounting, auditing and fiscal services
- 79400000 Business and management consultancy and related services
- 79720000 Investigation services
- 79940000 Collection agency services
- 79994000 Contract administration services
- 75131000 Government services
- 79411000 General management consultancy services
- 79412000 Financial management consultancy services
- 79721000 Detective agency services
Get alerts when Government Commercial Agency publishes again
Free lets you browse and discover. Pro emails you the next time Government Commercial Agency advertises a services contract.
Description
This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.
How to engage
GCA in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework. The initial webinar will take place at 11am on 6 November 2025. Further sessions with interested parties and more in depth market engagement sessions will follow. Please email [email protected] to express an interest in the market engagement and to receive further details.
Contact
Identifiers
Explore related tenders
Other tenders from Government Commercial Agency
View all →External ID: fts-ocds-h6vhtk-059404 • Added 20 May 2026