National Vaccination Programme (ServiceNow Development, Maintenance and Support)
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) awarded this contract to Insight Direct (UK) Ltd worth £90,000 on 4 Dec 2025.
Description
The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.
Full description
NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available.
The development, maintenance and support service will provide essential activities for the service:-
- Design, development and implementation of ServiceNow solutions aligning to requirements
- Lead technical delivery of ServiceNow projects / bug fixes and maintenance
- Custom application development, integrations and platform enhancements
- Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness
- Development and maintenance of multiple two-way API integrations, including national data stores and data platforms
- Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches
- Create a version 2 of the product to simplify the coding structure and removal of redundant code
Awarded supplier
Contact
Identifiers
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