Line Searches before we dig

An online system which any third party can use to help them find utility pipes and cables in order to work safely.

By undertaking a simple search, each enquirer gets an instant response for all the apparatus owned and/or operated by the Asset Owners.

All enquirers (users) receive an instant response to their enquiry advising if their site is inside or outside an Area of Interest (AOI) that would be designated by NGN. The result of this filtering process means that enquirers receive faster response times and NGN only receive relevant enquiries, eliminating any wasted time checking enquiries that are not near our assets. At present there is approx 30,000 enquiries per month from enquirers who have plans to excavate nearby or close to our pipelines.

The key benefit highlights are as follows:

1. Increased asset protection through significant annual enquiry volume growth

2. Less anticipated 3rd party damage to our assets

3. Reduced costs relating to internal investigations and legal support resulting from incidents

4. Increase in revenue from chargeable damages

5. Increased revenue from chargeable asset plans (mapping providers, conveyancers, land search companies)

6. Stakeholder recognition & brand awareness - over 3,000,000 searches per annum via LSBUD website

7. Increased customer service - search results provided to customer within 10 minutes versus current SLA of within 10 days.

8. Garden Mains (HSE challenge) - providing customers with mains inside their land boundary visibility of where the main is.