81280908 - Quality & Help Desk

On behalf of the Federal Ministry for Economic Cooperation and Development (BMZ), GIZ is implementing a lot of different digital solutions in various sectoral and global projects united in the department GloBe. All these global projects need special expertise during the next years. With this tender we want to assure a Help&Quality Desk (HQD) to coordinate a group of subject matter experts (SMEs) for special IT areas.

The HQD will therefore act as first and central contact point to GIZ internal staff. The HQD supports them in specifying their needs, to identify the most suitable special expertise and to specify the tasks, the SME should perform. Moreover, the HQD support the GIZ contact person of this contract to manage monitoring and accounting of the frame-contracts with the SME providers.

On request of the GIZ contact person of this contract, it supports SMEs with regional or sectoral briefings or with backstopping services during their consultations. So that the SME get a better understanding of the role of the GIZ in the development projects and relevant cultural information. Please note, that this tender is one lot of the whole project.

This tender is only about the "Quality & Help Desk". The other lots (see "areas" in the long description) will be subject of seperate tenders.