Provision of Customer Contact Management Services
Commission for Energy Regulation
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Key details
Procurement
- 79342320 Customer-care services
- 79342300 Customer services
- 79512000 Call centre
What happened
Commission for Energy Regulation awarded this contract to ARI Services Europe Ltd [ARISE] worth €500,000 on 1 Dec 2020.
Description
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. Further information on the CRU’s role and relevant legislation can be found on the CRU’s website at www.cru.ie A detailed specification of requirements is set out in the request for tender document available to download from www.etenders.gov.ie
Awarded supplier
Contact
Identifiers
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External ID: ot-ocds-70d2nz-75715dbf-e9e0-4b87-a40a-5327d8a34063 • Added 12 May 2026