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Award Notice - Contact centre services
Companies House
Awarded
services
Wales
This tender has closed
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Key details
Contracting authority
Companies House
other
Region
CARDIFF
Contract value
£23,831,000ex VAT
Submissions closed
9 December 2024
Published
27 February 2026
Procurement
Contract period
17 July 2025 - 17 November 2028
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 75100000 Administration services
- 79512000 Call centre
- 79342300 Customer services
What happened
Companies House awarded this contract to Serco Limited worth £23,831,000 on 21 Jul 2025. The contract runs until 17 Nov 2028.
Description
Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.
Awarded supplier
Supplier
Serco Limited
Award value
£23,831,000
Award date
21 July 2025
Contact
Identifiers
Buyer reference
CF-0014400D3z000002KGVVEA4
Notice ID
93aace33-505d-44ed-af5b-59c131783d98-886453
OCID
ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1
Explore related tenders
External ID: cf-ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1 • Added 29 April 2026