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Synergy Business Process Services (BPS)

DWP

Awarded
services

This tender has closed

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Key details

Contracting authority
DWP
other
Region
London
Contract value
£873,410,000ex VAT
Submissions closed
16 June 2025
Published
6 March 2026

Procurement

Contract period
2 March 2026 - 1 March 2033
7 years
Procedure type
Competitive procedure with negotiation (above threshold)
CPV classifications
  • 72000000 IT services: consulting, software development, Internet and support

What happened

DWP awarded this contract to Capita Business Services Ltd worth £606,610,000 on 2 Mar 2026. The contract runs until 1 Mar 2033.

Description

"The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.

The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.

The Synergy Programme comprises the following central Government Departments (Departments) and their Arm's Length Bodies (ALBs).

  • Ministry of Justice (MoJ);
  • Department for Work and Pensions (DWP);
  • Department for the Environment, Food and Rural Affairs (DEFRA); and
  • Home Office (HO).

DWP are currently the lead contracting authority for The Synergy Programme.

The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.

The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services."

Awarded supplier

Supplier
Capita Business Services Ltd
Award value
£606,610,000
Award date
2 March 2026

Contact

Address
Caxton House, Tothill Street, London, SW1H 9NA
Contact name
Jonathan McWilliams

Identifiers

Buyer reference
CF-0020000DQH00000FUqLV2A1
Notice ID
3d454583-389d-43ee-b33d-8b183cd98c6f-887612
OCID
ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a

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External ID: cf-ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a • Added 29 April 2026