Provision of Passenger transport Services

The Council offers travel assistance for SEN Children and Vulnerable Adults between home and school/day care where the social care provision for that individual allows for it.

Under the Light Touch regime, an Approved Provider List is being set up to have a pool for vehicles and drivers to assist us with routes.

The purpose of the Routes are to transport eligible individuals to and from their chosen destination safely and on time or at a time to suit the needs of the service requirements.

This Must be in a provision that is clean, correctly maintained, appropriate to user needs and driven by courteous and respectful drivers who can attend to their specific needs, supported when required by passenger assistants.

This Service delivers our statutory requirement to its users and includes transporting children and young people with Special Education Needs and Disability (SEND) assessed

as needing transport to and from school/college as well as Vulnerable Adults and/or Vulnerable Children travelling to and from Day Centres, Resource Bases, and/or other establishments as part of their agreed social care provision.

This service is subject to local and national pressure to improve assurances to the community regarding safeguarding vulnerable individuals. The overriding consideration for Luton Council is the safety of the children and vulnerable people in our care. Any Provider will be expected to ensure the highest standards in this regard.

Providers shall comply with this Service Specification as applicable to each Lot and their relevant Passengers.

There are currently 4 Lots included within this Framework Agreement:

Lot 1 Ad-hoc Transport Services (adults or children - social care related)

Lot 2 Planned Children Transport Services

Lot 3 Planned Adult Transport services

Lot 4 Routine Medical Transport Services (non-emergency) (adults or children - health related)