60501337 Housing General - CoT Void Property Works Term Contract 2026-2029

Nature: Preparation, repair and upgrading of void flats and houses to make ready for re-letting within the Four Contract Areas, all to be carried out within the Priority Codes allocated.

The works may include an element of modernisation/upgrade in some instances where the Contract Administrator and/or Agent considers it appropriate to “replace/re-new” in lieu of “repair” e.g. kitchen replacement, bathroom replacement, window replacement and the like.

The dwelling types range in size from bedsits to seven-bedroomed houses and from single storey sheltered cottages to low rise flats up to five storeys high. There are no high-rise multi-storey blocks in the Employer’s current property stock.

The property stock is concentrated in the seven largest towns with a sizeable proportion of properties located in the surrounding rural villages. Each Contract Area therefore includes not only closely grouped urban properties, but also widely spread rural properties.

Location: The Employer cannot guarantee that the numbers of properties in the Contract remain constant due to the addition of newly built Council dwellings, the demolition of Council dwellings and other sundry other factors.

The Employer reserves the right to exclude any property from the Contract that may subsequently be transferred or otherwise disposed of by the Employer.

The Employer reserves the right to add any property acquired or brought into management by the Employer throughout the duration of the Contract.

Ownership: Where there is shared ownership or mutuality, communality within blocks or areas of land, the contractor will be required to undertake repairs required for the benefit of the council tenants.(Refer to Mixed Tenure repairs protocol).

Estimated Value is based on a four year and seven month period for all lots.

Requests to participate by groups of contractors should be accompanied by appropriate evidence of agreements reached between members

of the group and each contractor shall be jointly and severally responsible for the due performance of the contract.

Council staff and tenants must only be charged Local rate calls when making contact with Contractors.

Contractors will be provided with access to, and training on, the Council’s housing management system and will be required to timeously

input various repair details and information.

Contractors will be required to provide access for Council employees to load the required software and upgrades to enable access to the

relevant parts of the Council's housing management system.

The Housing Division operates a prioritised Job system with target time response time bandings.

Contractors will be required to operate under a Code of Conduct. The Code will include topics such as all

personnel carrying ID cards & mobile phones/ hand held devices, tidiness, and politeness.

The Council do, on a daily basis, carry out tenant satisfaction surveys to monitor compliance with the

Code of Conduct and workmanship standards.

Contractors will be required to operate an Appointment System offering tenants a range of timeslots during weekdays, evenings and

Saturday.

Evidence of the appointment system must be available for inspection at any time as part of our auditing

process. The System must be compliant with Data Protection Law including the GDPR.

Contractors will be required to record and provide the Council with any/ all information related to the Council’s “Scottish Housing

Charter” indicators annual submission. Information currently required

includes the length of time taken to complete non-emergency repairs, the number of repairs completed right first time, the number of

repairs appointments kept and tenant satisfaction with the repair and

service.

Contractors and their operatives will be required to make use of mobile hand held devices to record tenant satisfaction scores and job

completion times in real-time.

The Council reserves the right to request SPD's from sub-contractors.

Abnormally low tenders and Abnormally high Tenders will be treated in accordance with the relevant section in Document 01 Instructions to Bidders.