Reset your password

If you cannot remember your password, you can set a new one yourself in a few minutes. You request a link by email, open it, and choose a new password.

Request a reset link

1. Go to the sign in page at /login and select Forgot your password?, or go straight to /forgot-password.
2. Enter the Email you use for TenderSignal.
3. Wait for the short human check to finish, then select Send reset link.

You will see Check your inbox. If we have an account for that email address, the reset link arrives in the next few minutes. For privacy, the page shows the same message whether or not an account exists, so it never confirms who has an account with us.

Choose a new password

1. Open the link in the email. It takes you to Choose a new password.
2. Enter your New password. It must be at least 8 characters.
3. Enter it again under Confirm password.
4. Select Set new password.

You see "Password reset successfully" and are taken to the sign in page, where you can sign in with the new password.

If the link does not work

The reset link is valid for one hour and can only be used once. If you see "Invalid or expired reset link", go back to /forgot-password and request a fresh one.

If the email does not arrive:

• Check your spam or junk folder.
• Check that you entered the same address you registered with.

Good to know

• If you signed up with Continue with Google, you can keep signing in with Google, as described in Sign in, including Google sign-in. You can also use a reset link to set a password, so you can sign in with your email too.
• If the two password boxes differ, you will see "Passwords don't match." Re-enter both.
• After a reset, other devices that were signed in to your account are signed out, so sign in again with your new password.
• When you are already signed in and simply want a different password, you do not need a reset link. Open Settings, find Change password, enter your Current password, your new password and Confirm new password, and select Change password.
• If you still cannot get in, email [email protected] from the address on your account.