eTenders Ireland

IT Service Management (ITSM) Solution for SOLAS

SOLAS

Awarded
IE
services
Ireland

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from SOLAS, and hundreds more across the UK public sector.

Key details

Contracting authority
SOLAS
other
Region
Ireland
Sector
IT & Software
Contract value
€203,250ex VAT
Submissions closed
24 September 2025
Published
27 August 2025

Procurement

Contract period
Until 6 February 2029
36 months
Procedure type
Open Procedure
Evaluation method
MEAT
CPV classifications
  • 48000000 Software package and information systems
  • 72000000 IT services: consulting, software development, Internet and support

What happened

SOLAS awarded this contract to Alemba Ltd worth €203,000 on 6 Feb 2026. The contract runs until 6 Feb 2029.

Description

SOLAS are seeking to source a modern, ITIL aligned ITSM solution for use by the Infrastructure and Operations and Software Development teams that make up the ICT and Digital Unit. The ITSM solution will replace a basic ticketing system in place at present. The objective is to implement a more intuitive, customisable, and accessible solution that facilitates better management of issues through to resolution, builds up a detailed, searchable knowledgebase of ICT activities and overall enhances the speed and quality of service the ICT and Digital unit provides to the organisation.

Awarded supplier

Supplier
Alemba Ltd
Award value
€203,000
Award date
6 February 2026

Contact

Procurement contact for this buyer (from their other notices)
[email protected]

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External ID: ie-6311423 • Added 18 April 2026