EEAST - Category 3, 4, & 5 telephone support

East of England Ambulance Service require overnight telephone support for Category 3, 4, and 5 calls.

This is a 12 month pilot.

EEAST has identified the need for additional telephone support between 23:00 and 07:00 to help manage lower-acuity demand overnight. This would enable the EEAST Clinical Assessment Service (CAS) team to focus on higher-acuity patients, improve the timeliness of patient contact, and reduce the volume of cases handed over to the daytime operation. Additional information: This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.’

The intention is to award a contract using the most suitable provider process.