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User research, usability and journey testing
NS&I
Awarded
goods
This tender has closed
The submission deadline for this contract has passed. There may be more active goods tenders from NS&I, and hundreds more across the UK public sector.
Key details
Contracting authority
NS&I
Public authority - central government
Region
London
Sector
Contract value
£15,833ex VAT
Submissions closed
Not stated by buyer
Published
13 October 2026
Procurement
Contract period
1 October 2026 - 30 September 2027
11 months
Procedure type
Below threshold - without competition
CPV classifications
- 48100000 Industry specific software package
What happened
NS&I awarded this contract to Optimal Workshop worth £15,833 on 1 Oct 2026. The contract runs until 30 Sept 2027.
Description
NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content.
Awarded supplier
Supplier
Optimal Workshop
GB-PPON: PMYW-7216-VNYW
Award value
£15,833
Award date
1 October 2026
Contact
Address
Riverside House, 2A Southwark Bridge Road, London, SE1 9HA
Email
Identifiers
Buyer reference
26-LV-01
Notice ID
096332-2026
OCID
ocds-h6vhtk-07861e
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