Corporate Customer Relationship Management (CRM) system
Leicestershire County Council
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Key details
Procurement
- 48000000 Software package and information systems
What happened
Leicestershire County Council awarded this contract to GRANICUS-FIRMSTEP Ltd worth £395,562 on 28 Sept 2026. The contract runs until 30 Sept 2029.
Description
Procurement of a Corporate Customer Relationship Management (CRM) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users.
Awarded via CCS G-cloud 14, RM1557.14 framework. The contract term is for 36 months, with the option to extend for a further 12 Months.
Additional information
1 extension option(s) available, 0 taken; up to 12 months in total
Option: 12 months, from 2029-10-01, to 2030-09-30, Extension 1 of 1
Awarded supplier
Contact
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View all →External ID: procontract-register-ee0ae53b-0bad-f111-813c-005056b64545 • Added 9 October 2026