Council Tax Call Handlers
London Borough Of Newham
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Key details
Procurement
- 79500000 Office-support services
What happened
London Borough Of Newham awarded this contract to NEC SOFTWARE SOLUTIONS UK LIMITED worth £325,023 on 27 Jul 2026. The contract runs until 31 Mar 2027.
Description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery.
Award via VAS RM6259
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: cf-ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6 • Added 5 October 2026