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CUSTOMER SERVICES PHONE SYSTEM
North Star Housing Group
Live
Confirmed tender
services
SME-friendly
Key details
Contracting authority
North Star Housing Group
housing association
Region
Thornaby
Sector
Contract value
£100,000ex VAT
Deadline
3 February 2023
Published
5 January 2023
Procurement
Contract period
1 March 2023 - 28 February 2028
5 years
Procedure type
Open procedure (below threshold)
CPV classifications
- 72212445 Customer Relation Management software development services
- 72212510 Communication software development services
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What happened
The contract runs until 28 Feb 2028.
Description
North Star are looking for a new provider of a phone system for our customer services team. This project is for the initial implementation and ongoing management of the system including call handling.
Interested parties can find our full tender pack at https://northstarhg.sharepoint.com/:f:/s/Procurement/EqYZHCKC5sZCgSMal8KQjhQBGVeRTrM6P_z3WaOYChwbow?e=wLHYl9 or alternatively contact [email protected]
Contact
Address
Endeavour House, St Marks Court, Thornaby, TS176QN
Contact name
Kerry Hunter
Email
Phone
Bid documents
Identifiers
Buyer reference
NSTAR PREF 0044
Notice ID
709a7059-e5a0-409f-aa65-c308c0d90de1-603117
OCID
ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274
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External ID: cf-ocds-b5fd17-0532b829-8923-4ad2-aa6c-aa1cc44bd274 • Added 4 October 2026