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Service Excellence Programe

H M Revenue & Customs

Awarded
services
SME-friendly

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Key details

Contracting authority
Region
North East
Delivery: North East, United Kingdom
Contract value
£1,832,172ex VAT
Submissions closed
18 November 2022
Published
30 March 2023

Procurement

Contract period
27 March 2023 - 26 September 2023
6 months
Procedure type
Call-off from a framework agreement
CPV classifications
  • 79900000 Miscellaneous business and business-related services

What happened

H M Revenue & Customs awarded this contract to MCKINSEY & COMPANY INC UNITED KINGDOM worth £1,832,172 on 2 Mar 2023. The contract runs until 26 Sept 2023.

Description

Development of a Service Excellence programme to provide the framework through which a culture of Service Excellence and continuous improvement can be embedded throughout relevant parts of HMRC.

Awarded supplier

Supplier
MCKINSEY & COMPANY INC UNITED KINGDOM
Companies House: FC012665
Award value
£1,832,172
Award date
2 March 2023

Contact

Address
Trinity Bridge House, 2 Dearmans Place, Salford, M3 5BS

Identifiers

Buyer reference
CW85672
Notice ID
2fd3c648-73f3-4942-8724-a9911c290aa0-629941
OCID
ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5

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External ID: cf-ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5 • Added 4 October 2026