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Customer Journey Mapping 2023
National Highways
Awarded
services
This tender has closed
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Key details
Contracting authority
National Highways
other
Region
Leeds
Delivery: British Oversea Territories
Contract value
£400,000ex VAT
Submissions closed
30 July 2023
Published
29 August 2023
Procurement
Contract period
31 July 2023 - 31 July 2025
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 73110000 Research services
What happened
National Highways awarded this contract to PricewaterhouseCooperLLP worth £400,000 on 31 Jul 2023. The contract runs until 31 Jul 2025.
Description
Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.
Awarded supplier
Supplier
PricewaterhouseCooperLLP
Award value
£400,000
Award date
31 July 2023
Contact
Identifiers
Buyer reference
tender_373639/1252274
Notice ID
28c42b64-7740-4135-86c9-ce5171b17f4c-675681
OCID
ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc
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